A medical home is a partnership, rather than one physical place. The partnership involves a patient, family, primary provider, and sometimes community services.
Medical homes bring together many areas of healthcare. Ideally, this partnership feels like a home:
- You go there over and over again.
- You feel comfortable when you are there.
- Care is centered on the needs of your family and is easy to access.
- Your provider is your main contact for health care questions or concerns.
- Your provider coordinates well with whatever health care providers you need to work with.
- Your care involves compassionate, culturally sensitive relationships.
The medical team at your medical home should:
- Know your child’s health history.
- Listen to you and your child’s concerns and needs.
- Work with other professionals to make sure that medical and non-medical needs of your child and family are met.
- Create a trusting relationship with you and your child.
- Develop a plan of care with you and your child.
- Respect and honor your culture and traditions.
With your medical team at your medical home, you and your child can:
- Be comfortable sharing questions and concerns.
- Communicate needs and priorities on a regular basis.
- Share about any medical care received between visits.
In a family-centered medical home, your primary medical team:
- Is available when you need them. You can communicate with them easily and get appointments quickly.
- Knows you and your health history. This helps them suggest the best treatment options for you and your family.
- Helps you understand any conditions you or your family has.
- Helps you coordinate care. This means finding specialists, getting appointments, and giving the needed information to these specialists in order to take care of you and your family.
- Uses technology to share records in order to prevent medical errors and make sure everyone in your healthcare team is on the same page.